FAQ 2016-11-01T14:16:25+00:00
Where are you based? 2016-07-03T06:26:35+00:00

Melbourne, Australia

Do you ship internationally? 2017-04-22T11:31:04+00:00

Yes indeedy!
(NOTE: Customers in some countries (such as the U.K.) may be charged customs fees/import taxes/duties – please note Hangin’ Around is not responsible for these charges. It is the buyer’s responsibility to be aware of any fees they may be charged by their receiving country, and be prepared to cover those fees.)

What is your processing time for orders? 2018-02-12T21:01:13+00:00

Items that are ready made (i.e. prints, patches, some tapestries etc.):
Product(s) will be dispatched in 1-3 business days after payment is received.
Instant digital downloads:
Digital products are made available to you immediately upon payment.
For all other items:
Due to the handcrafted nature of the products, orders may take some time to be processed. Thankyou for your patience! Current processing times are as follows:
Knit products:
1 week
Printed fabric products:
Up to 3 weeks (this is because the Hangin’ Around fabrics are printed at a made to order rate as well, in order to avoid wastage). However, often the processing time can be only 1 week!
Custom weavings:
2-4 weeks, depending on size
If you would like a custom woven tapestry, send me a custom order request here!

How long will my order take to arrive? 2016-06-16T07:36:03+00:00

Once processed, shipping may take up to 1-2 weeks for domestic orders and 2-4 weeks for international orders.

What payment methods do you accept? 2018-02-12T21:02:13+00:00

Payment is accepted via PayPal or credit card (Visa, Mastercard, American Express and Discover).

Do you accept returns? 2016-11-01T12:43:50+00:00

If your item(s) arrive damaged or faulty, item(s) may be returned to me and a refund will be issued upon their return (Please note: I am not liable for any damage caused during transit). Send me a message via the contact page if you would like to request a refund.

Do you take custom orders? 2018-02-12T21:05:58+00:00

I sure do! Check out my custom items here, or for something a bit different, send a custom order request my way using the contact page, and I will let you know if it is possible!

Where can I read up about your sustainable practices? 2016-11-01T12:43:50+00:00

To learn more about the ethics behind Hangin’ Around, head over to the Sustainability page and the About page.

I want to collaborate! How do I contact you about that? 2016-11-01T12:43:50+00:00

How exciting! Send any ideas you have my way using the contact page and I’ll get back to you!

I purchased a digital item. How do I access the file? 2016-11-01T12:43:50+00:00

After you place your order a confirmation screen will appear, which contains the download link within the order details. Additionally, you will receive a confirmation email that contains a download link, and if you have a Hangin’ Around account, download links can be accessed at any time via your account.

How many times can I download the digital file I purchased? 2016-06-28T07:30:04+00:00

Once you have downloaded the file, you can print it as many times as you wish – there is no need to redownload the file every time you wish to use it. However, the limit on how many times the file can be downloaded has been set to two, so that you can redownload it once more if you accidentally delete or lose the file.

Do you take wholesale orders? 2016-06-16T07:36:50+00:00

I sure do! For wholesale inquiries, email orders@hanginaround.com.au

How can I contact you? 2016-11-01T12:43:50+00:00

If you have any other questions, head over to the contact page and send me a message!